Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods may be exempt from being returned. These may include perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional non-returnable items may include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
- Items that have been used, damaged, or altered after delivery
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Before returning any product, please contact us at info@globalessentialsupply.com for return instructions.
There are certain situations where only partial refunds may be granted:
- Items with obvious signs of use
- Items that have been opened or are no longer in their original packaging
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within the applicable processing period.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@globalessentialsupply.com.
Sale items
Unless otherwise stated, sale or discounted items may be subject to different refund or return conditions. Please contact us at info@globalessentialsupply.com before returning a sale item to confirm whether it is eligible for a refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at info@globalessentialsupply.com before sending the product back.
We will provide the appropriate return instructions after reviewing your exchange request.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, and the item is eligible for a return, we may provide a gift credit for the value of the returned item after the return has been received and approved.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, any approved refund will generally be issued to the original purchaser using the original payment method.
Shipping returns
Before returning your product, please contact us at info@globalessentialsupply.com to receive return instructions and the appropriate return address.
You will generally be responsible for paying your own shipping costs for returning an item unless the return is due to our error or the item arrived defective or damaged. Shipping costs are generally non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning a higher-value item, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item until it has been delivered and confirmed by us.
Need help?
If you have questions related to refunds and returns, please contact us at:
Global Essentialss LLC
Email: info@globalessentialsupply.com
Website: https://globalessentialsupply.com/